Sajad discusses an exciting new business that is about to land in Srinagar
(Mr. Sajad Kralyari, 28, was born in Kralyar, Srinagar. He had his early schooling at the General Public Mission (GPM) School, and his higher secondary education from the Government High School. He completed his B.Sc. from the Gandhi Memorial College, Rainawari, Srinagar, and Master’s degree in journalism from the Media Educational Research Centre (MERC), University of Kashmir in 2008. He subsequently did a brief stint in New Delhi before returning as a correspondent for the Rising Kashmir, working on business and economy related stories.)
AEGIS to start operation in 15 days
Srinagar: With 200 youth already being trained for over a month, AEGIS Srinagar is all set to launch outsourcing services after two weeks. This would be first BPO to start its operation in Kashmir Valley.
“We have invested here in Srinagar and are looking for long term returns. We see huge potential in Kashmir and with the help of local talent we are functioning. All the leadership team is local,” said President Aegis, Sudhir Agarwal. “It will take only two weeks for the actual calls to come.”
Agarwal said the infrastructure put in place here is a notch ahead of other 42 delivery centers across India and other countries.
“There is a problem of space outside Kashmir. But here we have enough space and all calls would be received under one roof, which is totally amazing. We can have eye on all the customer care executives that would help us work more effectively,” said Agarwal.
Aegis Srinagar plans to recruit 1000 more people after adding infrastructure for more client services.
“After successful completion of one year or so, trained employee from here would be sent outside the State and abroad for further training or work,” said President Aegis.
“We have the technology in place and can manage all types of jobs,” said Zahool A Malik, the Essar Group State head.
The facility has also provided an opportunity for hundreds of Kashmiris working in Delhi and NCR to return home.
“Over 15 per cent of the workforce in BPO sector in Delhi and NCR is from Kashmir and they all are seeking an opening to be back with expertise,” said an official at Aegis Srinagar
Some of the Kashmiris working in Delhi have joined Aegis Srinagar in HR and IT.
Presently, the employees come in different shifts for training and are provided Rs 4000 monthly remuneration.
“After they start working their salary would be enhanced. They are paid at par with the employees at other centers across India during training. They have an advantage as that they are at home,” said the official.
Team leaders also appreciated the communication skills of trainees.
“Kashmiris have good communication skills. The trainees are also good at presentation and communication,” said a team leader, Amir Banday.
With around six million users serviced by seven cell phone operators, J&K has a huge call centre market available locally, but it’s one that is under-exploited.